Terms of service

1. About these terms

This website is operated by Shade at Home ("we", "us"). These terms apply when you use our website and when you buy from us. By placing an order, you agree to them.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded. If anything in these terms appears to conflict with those rights, your rights under the law prevail.

2. Product information

Specifications: product descriptions, materials and dimensions are based on the manufacturer's specifications. Dimensions are nominal and small manufacturing tolerances can apply.
Shade sail sizes: the listed size is the size of the sail itself. Your fixing points must be further apart than the sail to leave room for the fittings, and most sails have curved edges, so the shaded area is smaller than the listed size. See our size guide.
Images: furniture, plants, pools, decor and any other item shown in product images are not included unless they are listed in the product description. What is included in your order is what the product description lists.
Colours: colours can look different depending on your screen and the light outdoors.
Water resistance: fabrics described as water-resistant shed light rain when installed with a clear slope. They are not waterproof and are not a roof: water can pass through or pool in heavy or prolonged rain. Breathable shade fabrics let air and rain through.
Not a structure: shade sails, umbrellas, gazebos and pergolas are not designed to hold snow, standing water or other loads, or to stay up in storms or strong wind.

3. Prices and payment

All prices are in Australian dollars. The total price, delivery included, is shown at checkout before you pay. There are no hidden fees.
Payment is taken when you place your order, through the payment options shown at checkout.
Prices can change, but a change never affects an order you have already placed.
If a product is listed at an obviously incorrect price because of an error, we contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.

4. Orders

After you order, you receive an email confirming that we have received your order.
Our stock levels are updated automatically, but they can change quickly. If an item becomes unavailable after you order, we tell you within 2 business days and refund you in full for that item (or, if you prefer, offer an available alternative).
We may cancel an order, with a full refund, if the delivery address cannot be serviced, if there was a pricing error as described above, or if the order is assessed as likely fraudulent.
Business days are Monday to Friday, excluding NSW public holidays.

5. Delivery

Delivery areas, costs and times are set out in our Shipping Policy. The products become your responsibility once they are delivered to your address, or left at the place you nominated with an authority to leave.

6. Returns, refunds and faulty products

See our Refund Policy, which sets out your rights under the Australian Consumer Law. We do not offer returns for change of mind, so please check sizes and product details before ordering.

7. Installation and safe use

We sell products only. We do not provide installation services. Installing and using the products safely is your responsibility. Before installing, please read the product instructions and our installation guide, and in particular:

Fix shade sails only to solid structures (masonry walls, structural beams, posts set in concrete). If you are unsure whether a structure is strong enough, or you need new posts, use a qualified tradesperson.
Check with your local council whether your installation needs approval, and follow any strata or building rules that apply to your property.
Before digging post holes, check for underground services (for example through Before You Dig Australia). Keep all products well clear of overhead power lines.
Do not install posts, fittings or bases where they could help a child climb a pool fence, or create a climbable object near a pool barrier.
Take shade sails down and close umbrellas in strong wind and before storms. Always use the base weights or base recommended for your umbrella.
Keep fabrics away from barbecues, fire pits, heaters and other heat sources.
Do not let children hang from or play with sails, ropes, umbrellas or fittings.

Our guides are general information, not engineering advice for your site.

8. Free Size Check

Our free Size Check recommendation is based only on the photos and measurements you send us. Please check your measurements carefully before ordering, and ask us if anything is unclear. This does not limit your rights under the Australian Consumer Law.

9. Promotions and discount codes

Each promotion has the conditions and end date shown with the offer.
Unless stated otherwise, only one discount code can be used per order, and codes cannot be exchanged for cash.
We may end a promotion early for future orders. Orders already placed keep their discount.
If you return a discounted item, the refund is the amount you actually paid for it.

10. Your account and use of the website

If you create an account, keep your login details secure and tell us if you think someone else has used your account.
You must not use our website for any unlawful purpose, place fraudulent orders, or try to disrupt the website, including by automated scraping.

11. Intellectual property

The content of this website, including our images, guides, texts and branding, belongs to us or our licensors. You may not copy or reuse it for commercial purposes without our written permission.

12. Liability

Subject to your rights under the Australian Consumer Law, which are never excluded:

we are not liable for loss that was not reasonably foreseeable when you placed your order;
to the extent permitted by law, where goods are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited to replacing or repairing the goods, or paying the cost of doing so.

13. Privacy

How we handle your personal information is explained in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones published when you placed it.

15. Governing law

These terms are governed by the laws of New South Wales, Australia. This does not stop you from contacting the consumer protection agency, or using the courts or tribunals, of the state or territory where you live.